PRIVACY POLICY

Last Updated: March 12, 2025

Welcome to GRID OMEGA ENTERTAINMENT PTE. LTD. (hereinafter referred to as "GRID OMEGA," "we," or "us"). We are committed to protecting the privacy of our users across our games, websites, player communities, and related services (collectively, the "Services").

This Privacy Policy details the types of personal data we process, our storage and sharing practices, and the legal rights available to you and your guardians. Please review this document carefully before engaging with our Services. For residents in the EEA or UK, GRID OMEGA acts as the data controller.

1. DATA COLLECTION AND UTILIZATION

We collect and use your information to provide, secure, and improve our Services. Below is a summary of the data processed within the past 12 months:

· Account Credentials: We collect nicknames, passwords, and account names provided by you to create your user profile and ID.

· Contact Details: We process email addresses and mobile numbers for account verification, notifications, and marketing (where permitted).

· Identity & Age: In specific regions, we collect date of birth and guardian information to ensure compliance with minor protection laws.

· Third-Party Data: With your authorization, we receive account info and nicknames from external platforms used for login.

· Technical Identifiers: We gather hardware details (model, CPU, sensors), system info (OS version, resolution), and unique identifiers (IMEI, IDFA, MAC address) for security and ad monitoring.

· Network Information: We collect IP addresses and operator data to determine your region and ensure stable server connections.

· Gameplay & Security Logs: We record in-game behaviors, chat logs, and crash reports to optimize performance and prevent cheating or piracy.

· Transaction Data: For purchases, we collect order numbers and payment status to fulfill services and resolve disputes.

· Surveys & Interaction: Information from voluntary surveys and customer service records is used to improve game design and support.

2. SYSTEM PERMISSIONS

To enable specific features, our Services may request access to your device's functions. These are used only upon your voluntary authorization:

· Camera/Storage: For taking and uploading photos or saving in-game assets.

· Microphone: To facilitate video uploads within customer support.

· Notifications: To send alerts regarding game updates or stamina.

· Clipboard/Network: For copy-pasting content and ensuring internet access.

3. INFORMATION DISCLOSURE AND SHARING

GRID OMEGA only shares data with third parties when essential for service delivery:

· Service Partners: Payment processors, login providers, and advertising platforms receive data to facilitate transactions and promotions.

· Corporate Affiliates: Data is shared within our corporate group (parent or subsidiaries) for operational functions like storage and security.

· Business Transfers: In events of mergers, asset sales, or restructuring, your information may be part of the transferred assets.

· Legal Compliance: We disclose data in response to court orders, subpoenas, or valid government inquiries to defend our legal rights.

4. GLOBAL STORAGE AND TRANSFERS

Our game servers are distributed globally across the USA, Singapore, Japan, Hong Kong (China), and Germany. Your data may be processed by our international teams in China, Hong Kong, and Singapore. We utilize standard contractual clauses (e.g., EU SCCs) and secure transfer mechanisms to protect your data across borders. We retain your information as long as your account is active or as required by law.

5. YOUTH PRIVACY

Our Services are not designed for children under 13 (or the local legal age). We do not knowingly collect data from this age group. For other minors, parental consent is mandatory. If you believe we hold unauthorized data of a minor, please contact us.

6. USER RIGHTS AND CONTROLS

Subject to local laws, you may exercise several rights regarding your data:

· Access & Rectification: View and correct the information held in your account.

· Erasure: Delete your account or specific personal data.

· Portability: Request a copy of your data in a machine-readable format.

· Restriction & Objection: Request that we limit or stop processing your information.

· Withdraw Consent: Revoke your permission for data processing at any time.

· Opt-Out: Unsubscribe from marketing emails or SMS via the provided instructions.

· Non-Discrimination: You will not be penalized for exercising these rights.

Please submit requests to: gridomega26@gmail.com.

7. COOKIES AND TRACKING

We use cookies and similar technologies to maintain security, personalize your experience, and deliver advertisements. You can manage cookie preferences through your browser settings, though disabling them may affect certain Service functions.

8. EXTERNAL SERVICES

Our Services may link to third-party sites or payment platforms. We are not responsible for their independent privacy practices, and we encourage you to read their respective policies.

9. AMENDMENTS

We may revise this policy to reflect changes in law or technology. We will notify you of material changes by updating the "Effective Date" or posting prominent notices. Continued use of the Services signifies acceptance of the updated terms.

10. CONTACT INFORMATION

For questions or complaints, please reach out to us at:

Email: gridomega26@gmail.com

SUPPLEMENTAL TERMS: CALIFORNIA RESIDENTS (CCPA)

In addition to the above, California law provides specific disclosures:

· No Sale of Data: GRID OMEGA does not "sell" your personal information as defined by the CCPA.

· Sensitive Data: We only process sensitive personal information to perform our Services.

· Do Not Track: Our Services currently do not respond to "Do Not Track" browser signals.

· Direct Marketing: You may request details about the categories of information we share with third parties for their direct marketing.